LA ON-SITE Fleet Services LLC, respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit www.laonsitediesel.com or contact us for service.

 

1. Information We Collect

Information you give us. When you fill out a form, call, text, or email us, we may collect:

• First and last name

• Email address

• Phone number

• Company name, vehicle or equipment details, service location, and any other details you include in your message

• Job application information, such as your resume and work history, if you apply through our Careers page

Information collected automatically. When you visit the Site, we and our service providers may collect:

• IP address, browser type, and device type

• Pages viewed, time spent on the Site, and referring website

• General location (city or region) based on IP address

This information is collected through cookies and similar technologies.

 

2. How We Use Your Information

We use your information to:

• Respond to service requests, quotes, and questions

• Schedule and dispatch roadside, mobile, and fleet repair services

• Communicate with you about your service, including by phone, text, and email

• Process job applications

• Improve our Site, services, and customer experience

• Send occasional updates or promotions (you can opt out at any time)

• Comply with legal obligations and protect our rights

 

3. How We Share Your Information

We do not sell your personal information. We only share it in these situations:

• Service providers: Companies that help us run our business, such as website hosting (Wix), analytics, email, and scheduling tools. They may only use your information to perform services for us.

• Legal requirements: When required by law, court order, or government request, or to protect the safety and rights of LA On-Site, our customers, or others.

• Business transfers: If our business is sold, merged, or reorganized, your information may be transferred as part of that transaction.

 

4. Cookies and Tracking

Our Site uses cookies to keep the Site working properly and to understand how visitors use it. We may use tools such as Google Analytics and Meta Pixel to measure Site traffic and advertising performance. You can block or delete cookies through your browser settings. Some Site features may not work correctly if you do.

 

5. Text Messaging

By providing your mobile number to LA On Site Fleet Services, by phone, website form, or in person, you consent to receive service-related text messages from us, such as dispatch confirmations, payment links, technician ETAs, invoices, and appointment reminders. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. We do not sell or share mobile numbers or SMS consent with third parties for marketing purposes.

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6. Third-Party Links

Our Site links to outside websites and platforms, including Google, Facebook, Instagram, TikTok, and LinkedIn. We are not responsible for the privacy practices of those sites. Please review their privacy policies.

 

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

 

8. Data Retention

We keep personal information only as long as needed to provide services, maintain business records, and meet legal, tax, and accounting requirements.

 

9. Your Choices

You may:

• Request access to, correction of, or deletion of your personal information

• Opt out of marketing emails using the unsubscribe link in any email

• Opt out of text messages by replying STOP

To make a request, contact us using the information below.

 

10. Children’s Privacy

Our Site and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

 

12. Contact Us

If you have questions about this Privacy Policy or your information, contact us:

LA ON-SITE Fleet Services LLC
Baton Rouge: 11240 Cloverland Ave, Baton Rouge, LA 70809
Morgan City: 8201 LA-182, Morgan City, LA 70380
Phone: (225) 928-3000
Email: service@laonsitediesel.com